Sep 07

Facebook Spam is becoming a huge problem

By Josh Martin Facebook View Comments

Facebook Spam has been a problem for some time now, but it appears to be getting worse. It’s even become more effective than email spam. According to a recent article in Information Week, the average conversion rate for a recent Facebook spam campaign was about 47%, meaning that nearly half of the people who saw the spam clicked on the link to read it.

Several Facebook users have had their accounts compromised, allowing spam to spread on Facebook through status updates, chats and private messages. I’ve noticed this happen to a few of my Facebook friends over the past year.

Another serious spam problem is occurring within Facebook Pages as spammers are posting inappropriate and sexually suggestive user-generated images. These adult images are showing up on the top Pages on Facebook, like Coca-Cola, Starbucks, Skittles, etc. Most brands have been able to delete the images quickly, and some are even shutting off the ability for users to submit images altogether. The most popular Page on Facebook, Michael Jackson, continues to be targeted with these images (scroll through the fan photos if you want to see what I’m talking about).

This is a significant problem for Facebook as many brands are using the platform to interact with customers. There needs to be options in place that allow admins to have more control over their Page. Yes, it’s easy to delete and ban users, but it would be nice to have an approval process for content that’s being uploaded to your page (or at least a notification that a photo has been added). From articles I’ve read, Facebook is aggressively filtering Fan Pages for Spam.

Have you noticed an increase in Spam on Facebook? Have you noticed inappropriate content being posted from fake profiles? Are you concerned about your own profile being attacked by Spam?

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Sep 03

Facebook adding Remote Logout feature

By Josh Martin Facebook View Comments

Have you ever forgot to log out of Facebook while you were on a different computer? It’s happened to me a few times, where I’ve used Facebook on a public computer and walked away without logging out of my account. Luckily, I haven’t had anyone hack my Facebook account.

To help keep your Facebook login secure, Facebook is adding a much needed remote logout feature. With this new feature, you’ll be able to log out of any Facebook session that you may have left active on another computer or device.

You will be able to see all of your active sessions along with information about each one: login time, device name, the location of the login based on IP address, and browser and operating system. You’ll be able to click “end activity” on any active sessions listed.

This new feature is rolling out gradually, but once it’s live you can find it under the “Account Security” section of your Account Settings page.

For more updates on keeping your account secure on Facebook, check out the Facebook Security Page. It’s a great resource to keep up to date on new tools to keep your account safe as well as alerts on potential threats.

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Aug 30

How to update your privacy for Facebook Places

By Josh Martin Check-in, Facebook, Social Media View Comments

It’s now been over a week since Facebook launched their location-based product, Places. If you’re looking for a good resource on Facebook Places, check out Tomer Tishgarten’s essential guide for marketers and developers on his blog.

Privacy seems to always be a hot topic with any new update from Facebook (big surprise). With Facebook Places, several of the settings are already enabled that you might not be aware of. Below are some common questions you might have about Facebook Places and steps you can take to update your privacy settings.

How can I control who can see the Places I’ve visited?

Similar to how you can control who can see your posts, photos, etc., you can customize who can see your check-ins. Go to the main Privacy Settings page and click the “Customize settings” link. Select the drop-down menu next to “Places I check in.” From there, you can decide who gets to see your check-ins, whether it be everyone, or just friends, or a customized list of friends.

How can I control whether I appear in the “People Here Now” list?

At each Place page within Facebook, there is a “People Here Now” section that lists those Facebook users who have checked in. So, if you checked in to a Starbucks, you could see a list of people who have are there now and they wouldn’t necessarily be your Facebook friends. You can enable or disable your inclusion in “People Here Now” after you check in at a Place by navigating to the main Privacy Settings page and clicking the “Customize settings” link at the bottom of the page. From there, just uncheck the “Enable” box next to “Include me in People Here Now after I check in” if you do not want to be included in this list.

What if I don’t want my friends checking me in to Places?

Only your confirmed friends on Facebook are allowed to tag you at a Place, but you can adjust this setting. To do this, just go to the main Privacy Settings page and clicking the “Customize settings” link at the bottom of the page. Then, simply choose “Disabled” in the dropdown box next to “Friends can check me into Places.”

How concerned are you with your privacy when using Facebook Places? Do you plan on (or have you) disabling most of these features?

If you have further questions about Facebook Places, check out their Places FAQ page.

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Aug 25

“Tune out” your Facebook friends with Altoids

By Josh Martin Facebook, Social Games, Social Media View Comments

Altoids, yes the breath mints, has launched a genius application that allows you to create a list of a few of your Facebook friends (those who matter the most) and tune out everyone else. This app has perfect timing as it seems everyone is complaining about how their news feed is filled with unwanted updates (now including Places check-ins) from friends.

The Tune Out app is available for iPhones, iPads, and a desktop app can also be downloaded from the Altoids Facebook Page on the Tune Out tab. The app is very easy to setup. Once you download the app, you will be prompted to login to Facebook so the app can access your list of friends. From there, just search for those special friends that you want to add to your list. Once your list is complete, you will only be able to see updates from these friends when using the Tune Out app.

I did learn that the app will automatically post notifications. Below is what was posted to the News Feed once I authorized the app. I was hoping to use this app in secret, but it broadcasts a message to your friends that you have decided to “tune out” some of them.

The iPhone app is slick. When you click on one of your friends within the list, it pulls in their activity in a nice, clean format. You can also use this app with Twitter.

What do you think of this app? Would you use it?

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Aug 20

E-commerce sites benefiting from Facebook “Like” buttons

By Josh Martin Facebook, Social Media View Comments

Since the announcement of the new social plugins back in April, Facebook has encouraged websites to add the “Like” button, which allows users to instantly share content with their friends. As of July, over 350,000 websites have implemented the “Like” button within their site.

In the past month, several e-commerce websites have placed “Like” buttons throughout their pages, including Best Buy and eBay. eBay has actually attributed part of their $2.2 billion in revenue last quarter to Facebook’s “Like” button. The Like button has been added to eBay’s Daily Deals and Fashion Vault promotions. According to Julie Haddon, Senior Director of Social Media and Integrated Marketing at eBay, “Facebook plug-ins are some of the best marketing tools going right now. We can’t ignore the opportunity to reach 500 million people.”

The “Like” button is proving to be really powerful for e-commerce sites. Shoppers are able to instantly share a product or special deal to their network of friends, which could encourage them to buy. The “Like” button can be helpful for the casual shopper as well. Imagine shopping for a pair of jeans on Levi’s website. If you’re undecided on which pair of jeans to buy, you’ve got the tally of “Likes” from the Facebook community to help you decide.

What are your thoughts on “Like” buttons on e-commerce sites? Will we see more integration with Facebook and e-commerce in the future?

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Aug 19

Check-in on Facebook with Places

By Josh Martin Check-in, Facebook, Social Media View Comments

Facebook has finally launched their long-awaited location-based product, called Places. With this new product, you will now have the option to share your location by “checking in” to that place and letting friends know where you are. You can also see if any of your friends have checked in nearby.

To start using Places, you can use it by downloading the most recent version of the Facebook application for iPhone. Non iPhone users can access Places from touch.facebook.com if your mobile browser supports HTML 5 and geolocation.

If you’ve used other location-based services, such as Foursquare and Gowalla, then you’ll have no problem using Places. Checking-in works the same way. All you need to do is tap the “Check In” button on the iPhone app and you’ll see a list of places near your current location. From there, you can choose the place that matches where you are or add it if it’s not listed. After checking in, your check-in will create a story in your friends’ News Feeds and show up in the Recent Activity section on the page for that particular place.

Just like you can tag your friends in photos and status updates, you can also tag your friends who are with you at a location. What about privacy? Facebook appeared to be a little more prepared to tackle the privacy issues and provided more controls for users. You have the option of whether or not to share your location when you check in at a place. When you check in, you can tag friends who are with you but only if their settings allow it. When you are tagged, you are always notified (similar to how you’re notified on a photo tag or status update tag).

All check-in activity/history will reside on a new Facebook Place Page. Similar to Foursquare/Gowalla, each place or venue will have it’s own dedicated page. If you’re the owner of that business, there is a process that you can go through to claim your place (see screenshot below). If you claim the location as your business, it will become a Facebook Page or you can merge it with your existing Facebook Page.

Places will be rolled out gradually to users in the U.S. and will be made available to other countries and platforms in the future. What do you think of Facebook Places? Will you use it?

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Aug 16

Would you let Facebook pimp your ride?

By Josh Martin Facebook, Just for fun View Comments

This was sent to me today and I thought it was hilarious. How have I missed lamebook all this time?!?! For those that don’t know, lamebook is a site that covers the funniest and lamest stuff found on Facebook.

(Thanks to Russ, our IT guy at work, for sending this picture to me and killing my productivity for about 30 minutes on lamebook.)

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Aug 12

Purchase flights on Facebook with Delta

By Josh Martin Facebook, Social Media View Comments

You can purchase flowers on Facebook and now you can book a flight. Delta Air Lines has launched an application on their Facebook Page that allows you to find, book, and share flights (and you don’t have to leave Facebook).

The app, called The Delta Ticket Window, aims to keep users on the Delta Facebook Page for the entire booking process. I played around with the app a little and it works nicely. As far as I’m aware, it’s the first airline to isolate the booking process inside a Facebook Page.

I was surprised to see that the Delta Facebook Page has little over 34,000 fans. I imagine this new feature will help increase their fan base. It will be interesting to see how many users actually use this app to book their travel and share with their network of friends. What do you think of this app? Would you book a flight on Facebook?

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Aug 04

New Insights Integrate Into Facebook Pages

By Josh Martin Facebook, Social Media View Comments

At the f8 developer conference earlier this year, Facebook announced that they would be improving the analytics reporting for Fan Pages. The new Insights product was made available at facebook.com/insights – but as of this week it has finally been integrated into Fan Pages and should be visible to all Page admins.

The new version of the Insights dashboard has several new features that weren’t available previously, including analytics on your Page’s tabs, referral sources, and the ability to track Facebook sharing and Likes on your own blog or website.

There have been several updates to Facebook Pages recently, including the update that will reduce the size of custom tabs. It makes sense for Facebook to give Pages more attention, especially as more and more brands are utilizing Pages to market to their fans.

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Aug 03

Facebook tabs about to get smaller for pages

By Josh Martin Facebook, Social Media View Comments

If you’re developing custom tabs for Facebook Pages, you’ll want to be sure to design them at a width of 520 pixels, as the change from 760 pixels to 520 pixels is about to go into effect. According to Inside Facebook, the change is expected to happen during the second week in August, or so.

Back in October, Facebook made the announcement on their Platform Roadmap that the dimensions of custom tabs would be changing from 760 to 520 in early 2010. However, that date has been pushed back several times, probably due to the fact that Facebook is still trying to get the word out about the size change.

Why is Facebook shrinking custom tabs on Facebook Pages? Facebook has yet to provide an explanation for the change, but I think it’s so that Facebook Pages will be easily seen on a mobile device. Most Pages have already converted their custom tabs to 520 pixels. Below is an example of a custom tab at 520 pixels from the Starbucks Facebook Page.

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